Frequently Asked Questions (FAQs)

1. How long does it take to receive my order?

Our processing time is typically 2–5 business days, followed by shipping.

  • Standard U.S. shipping: 3–7 business days

  • International shipping: 7–21 business days (depending on location)
    You’ll receive a tracking number via email once your order ships.

2. Do you ship internationally?

Yes! We ship worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.

3. Can I change or cancel my order after placing it?

We allow changes or cancellations within 12 hours of placing your order. After that, the order may already be in production and cannot be modified.
Contact us immediately at contact.newshirtstore@gmail.com.

4. What if I received the wrong or a damaged item?

We’re sorry! Please contact us within 7 days of delivery with photos of the item and your order number. We’ll send a free replacement or issue a refund.

5. What sizes do you offer?

We offer a wide range of sizes from XS to 5XL, depending on the product. Size charts are available on each product page. Please refer to them before ordering to ensure the best fit.

6. Are your shirts pre-shrunk?

Most of our T-shirts are made from pre-shrunk cotton blends, but slight shrinking (up to 5%) may still occur after the first wash. Always follow the care instructions on the label.

7. How should I wash my shirt?

For best results:

  • Machine wash cold, inside out

  • Use mild detergent

  • Avoid bleach and fabric softeners

  • Tumble dry low or hang dry

  • Do not iron directly on the print

8. Do you accept returns or exchanges?

Yes! Please review our full Refund & Returns Policy. Items must be returned within 30 days, unused and in original condition.
Custom or final-sale items are non-returnable.

9. Do you offer custom printing?

Currently, we do not offer custom designs for individual customers. However, we plan to launch a custom T-shirt program soon — stay tuned!

10. How can I contact customer support?

You can reach us at:
📧 Email: contact.newshirtstore@gmail.com
We aim to respond within 24–48 hours on business days.

Didn’t find what you’re looking for?
Feel free to contact us directly — we’re happy to help!