Return & Refund Policy

At NewShirtStore.com, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Eligibility for Returns

We accept returns and exchanges for the following reasons:

  • You received the wrong item

  • The product arrived damaged or defective

  • You received the wrong size (if it differs from what you ordered)

We do not accept returns for items due to buyer’s remorse or incorrect size selection if the correct item was shipped as ordered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Must be returned within 30 days of delivery

  • You must provide a valid order number and photo evidence (if applicable)

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Clearance or final sale items

  • Gift cards

  • Digital downloads (if applicable)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at contact.newshirtstore@gmail.com with your order number, reason for return, and any relevant photos.

  2. If approved, we will provide return instructions and a return shipping address.

  3. Ship the item back to us using a trackable shipping method.

  4. Once received and inspected, we will notify you of the approval or rejection of your refund.

Customers are responsible for return shipping costs unless the item was incorrect or defective.

4. Refunds

If your return is approved:

  • A full or partial refund will be issued to your original payment method within 5–10 business days

  • You will receive a confirmation email once your refund has been processed

Refunds may take additional time to appear depending on your bank or credit card provider.

5. Exchanges

If you need to exchange an item for a different size or replacement:

  • Contact us first to verify availability

  • Follow the same steps as above for returning the item

  • A new item will be shipped once we receive the original return

6. Damaged or Incorrect Orders

If your item arrives damaged, misprinted, or incorrect, please notify us within 7 days of delivery. We will offer a replacement or full refund at no extra cost.

7. Cancellations

Orders may be cancelled within 12 hours of purchase by emailing us at contact.newshirtstore@gmail.com. After this window, the order may already be in production and cannot be canceled.

8. Contact Us

For questions about returns, refunds, or exchanges, please reach out to:

📧 Email: contact.newshirtstore@gmail.com
🌐 Website: https://newshirtstore.com

NewShirtStore.com – We’re committed to making it right.